Privacy Notice

For Turmeric Twist – Indian & Sri Lankan Cuisine
Effective Date: 01/10/2025

Turmeric Twist (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, make a booking, place an order, or contact us.

We may collect the following personal information:

• Identity Data: Name, email address, phone number.
   
• Booking Details: Date, time, and size of reservation, special requests.
   
• Order Information: Food and drink items ordered, delivery address (if applicable).
   
• Payment Information: Card details (processed securely by our payment provider – we do not store full card numbers).
   
• Technical Data: IP address, browser type, and cookies to improve your browsing experience.
   
• Marketing Preferences: Your consent for receiving promotional emails or newsletters.
   

We use your data to:

• Confirm and manage reservations.
   
• Prepare and deliver takeaway/delivery orders.
   
• Process payments securely.
   
• Respond to customer enquiries and feedback.
   
• Send you marketing communications (if you have opted in).
   
• Improve our website and services.
   

We process your personal data under one or more of the following legal bases:

• Contract: To provide you with the service you requested (e.g., booking or order).
   
• Consent: When you subscribe to our newsletter or accept cookies.
   
• Legitimate Interest: To improve our services and protect our business.
   
• Legal Obligation: To comply with financial, tax, or regulatory requirements.
   

• We only share your data with trusted third parties (e.g., payment processors, reservation systems, delivery partners) necessary to fulfil your request.
   
• We never sell your data to third parties.
   
• We implement security measures to protect your personal information from loss, misuse, or unauthorised access.

We will keep your data only as long as necessary for the purposes stated above or to meet legal obligations. After that, it will be securely deleted or anonymised.

You have the right to:

• Access your data (request a copy).
   
• Correct inaccuracies.
   
• Request deletion (“right to be forgotten”).
   
• Object to marketing or certain processing.
   
• Withdraw consent at any time (for marketing). 

To exercise these rights, contact us at: info@turmerictwist.com

If you have questions about this Privacy Policy or wish to make a complaint, contact:
Email: info@turmerictwist.com
Address: 5 Cedar Parade, Repton Ave, Ashford, Kent, TN23 3TE

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/